I ordered dark purple bags, and they sent me lavender bags. Then they re-made the order for me, and sent me lavender bags again! I am very unhappy. The color on their shop listing was for a dark, royal purple. I did not receive what I ordered - twice!
Response from supplier:
Thank you for your comment. All feedback is important to us, and we are sorry to hear that you have had such a frustrating experience.
The first time, because I didn't confirm the color with you, the color was incorrect, so we have already remade and shipped it for you free of charge. In the second round, I confirmed the color and product completion photos with you, and with your consent, we shipped the goods. We are very sorry for the bad experience you had, and we understand that your feedback is crucial for our improvement. So can you tell me where the specific color is problematic.
If possible, please reply to me, hoping to provide you with better service.
23 Apr 2025